Just follow the steps in the create an account link and fill out the requested info. Once submitted, someone from Astor will review your registration and give you access based on terms of our business relationship with your company. You will be able to see contracted pricing (if applicable) and available custom products.
This is our wholesale website and not available to the public or competitors so there is an approval process. New registrations are reviewed during normal business hours so if you register in the evening or over the weekend it will first be reviewed on the next business day. We appreciate your patience!
Turnaround time will depend on the order details and shipping destination, but most in-stock item orders (e.g. Ingredients, Moodibars, Catering etc…) will ship the next business day.
Please note that we generally don’t ship on Fridays and during warmer months we will not ship past Wednesday. This is to avoid having chocolate in extended transit over the weekend and risk melting. Therefore, an order for say…Moodibars, that comes in on a Wednesday in July, won’t ship until the following Monday (3 business days). Please keep this in mind as it relates to your in hand needs.
General transit time for ground shipments is dependent on your location distance from our Lakewood, NJ distribution facility. (e.g. MD, DC, NYC, Eastern PA- 1 day, Boston, Eastern IL- 2 days, CA, Seattle- 5 days)
Seasonal products (Valentine’s Day, Christmas etc…) can take additional time to produce depending on the order timing within the season window. Please allow for up to 10 business days (or less) for these orders to ship. It is recommended to place your seasonal orders early to ensure product availability and timely delivery.
Customized logo products can take 10-15 business days to deliver for a reorder. Initial orders can take longer and varies by the item type. Please speak to your sales person for timeline specifications.
Please be advised that due to the delicate nature of chocolate and temperament of weather, your shipping method will be assigned as your order ships. Our shipping department works to monitor the temperature of your delivery address and assigns a shipping method necessary to ensure your chocolate arrives undamaged. Please note, during hot weather conditions, insulation and expedited shipping is required at an additional charge.
Chocolate is a temperature sensitive product that requires special handling when shipping during the warm season and to certain climates such as FL, TX, & AZ for a large part of the year. Our traffic department monitors weather conditions regularly throughout the U.S. and will assign appropriate shipping standards to ensure product deliverability with the least amount of added cost possible.
Typically an insulated shipment will stay stable for about 48 hours. For this reason, it is often necessary to expedite shipments when going to destinations with a 3 or more day UPS ground delivery time from our Lakewood, NJ facility.
States like FL, CA & TX are among those states that require expedited shipping during warm months at an additional cost. Astor passes along reduced UPS/FedEx rates on expedited shipments to help keep costs manageable.
The States of NY, NJ, PA, CT, MD, OH, MA are within a 2 day UPS ground delivery window and would not need additional expedited shipping during the summer, though insulation charges still apply. EXCEPTIONS are made only during extreme heat when even such shipments are sent next day. However, usually such shipments are held back if a break in the heat is expected over the next few days.